The right home for you
Between 1st April 2015 and 31st March 2016:

We moved 23 tenants to smaller, more suitable homes for their household needs. This meant more family-sized homes were made available for those who needed them. We paid £23,000 in downsizing payments to help people move into their new homes and settle in

We have re-designated two of our less popular sheltered schemes to general needs and this has made them available to local people on Bucks Home Choice

We partnered with Experian and CACI to make sure we know more about the people that live in our homes and to allow our customers to get the same benefits of building a credit profile that people who own a home do in the future

Our homes are available for those who need them. If you want to apply for a home please visit the Bucks Home Choice website. If you want to move home, we can help with a mutual exchange which is a way of finding a home to swap with an existing tenant so your home better suits your needs

Our Tenancy Policy was approved by our Board and this led to the development of our fixed term tenancy, which was introduced in May 2016. This will help us to make sure our properties become homes for local people who really need them

We will be doing more work within the community with potential customers on the housing waiting list, before they become a social housing tenant. This will make sure those individuals are ready to rent a social housing home and they are able to sustain it in the long term. We’ll be discussing money management and budgeting techniques – managing potential customer expectations and encouraging people to contribute to their local community

We will be considering ‘Pay to Stay’, which is the Government initiative that may see some tenants asked to pay different levels of rent to reflect their income

We are going to invest in new and existing partnerships to extend our knowledge of customers and improve the services we are able to offer proactively to mitigate the outcomes of Welfare Reform and realise the aims of our Inclusion and Wellbeing Strategy

We pay a subscription fee to Homeswapper, so it’s free for our customers to use if they want a mutual exchange, and so helps our customers to move home when their needs change.

Anonymous customer:

“I have never in my life had so much help and reassurance in moving. First there was the welcome pack which came in very useful. The flat was clean from top to bottom, I didn't have to clean anything. The information left for me was so helpful. Thank you Red Kite for making my move a happy one.”

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