Repairs
Between 1st April 2015 and 31st March 2016:
Following the successful procurement of our Repairs and Empty Homes contract, we started working with our new contractor, Axis Europe, during July 2015. Axis demonstrated immediate improvement with the delivery of our repairs service and our customers were quick to respond positively. We went through a detailed and honest discussion to make sure we selected the right contractor. This was a welcome change in how customers felt about our repairs service, after experiencing a prolonged time of challenging performance from our previous contractor. We have been open and transparent about the difficulties we faced previously when it came to repairs, so the great performance of Axis is a testament to our customers who were involved in the process of procuring our new contractor, and we are now seeing a much improved service
Following the successful procurement of our Repairs and Empty Homes contract, we started working with our new contractor, Axis Europe, during July 2015. Axis demonstrated immediate improvement with the delivery of our repairs service and our customers were quick to respond positively. We went through a detailed and honest discussion to make sure we selected the right contractor. This was a welcome change in how customers felt about our repairs service, after experiencing a prolonged time of challenging performance from our previous contractor. We have been open and transparent about the difficulties we faced previously when it came to repairs, so the great performance of Axis is a testament to our customers who were involved in the process of procuring our new contractor, and we are now seeing a much improved service
Axis has maintained a consistent level of performance and we are working hard to improve things even further. A Service Plan has been put in place to clearly set out the direction, results and performance we expect to see in the future
Repairs can be reported in the following ways:
Repairs can be reported in the following ways:
- Call 01494 463690
- Email repairs@redkitehousing.org.uk
- Online at
www.redkitehousing.org.uk/report-a-repair