Empty homes
Between 1st April 2015 and 31st March 2016:

We have worked hard in the Voids and Lettings team to make sure that the number of days taken to get a home ready for letting was reduced from last year, so that customers could move into homes sooner.

In 2015/16 our average void time is just under 35 days, which is a huge improvement on last years’ 43.5 days. We have also had a number of zero void days which means that we were still able to let a new home to our lettable standard but not lose any rent which is a fantastic achievement.

After introducing a new process last year, we have seen 30 zero void days, which is where there is no time between when a tenant moves out and new tenants move in

We will be:

Working to continue to reduce the days taken to let homes even further to make sure rental loss is at a minimum

Since working to the new voids process, we have transformed turnaround time from 60 days in Feb 2015 to just 19 days in September 2015 – we have been delivering voids under the House Mark target ever since (excluding January which we expected after the Christmas and New Year break). This has resulted in huge rent loss savings and continued high service delivery. Using an average weekly rent of £130, we were losing on average £1,114 per property with the 60 day average turnaround. This has reduced to a staggering average of £352.

The cost of voids reduced from £3,700 at the end of 2015 to £3,259 at the end of March 2016. This is down to better management of contractors, highlighting repairs that need to be carried out by the customer before they move out and seeing if there is a more cost effective way to carry out certain works.

Patricia Brion (Tenant Volunteer and member of our Repairs and Empty Homes Group)

“The offices and staff make it a really enjoyable experience to get involved, so I like carrying out surveys and listening to customers in a comfortable environment. Repairs are such an important service for our customers so it’s interesting to be involved and do what I can to help. I’ve also learnt some new skills through volunteering and it gives me a new purpose”

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