About Red Kite
Between 1st April 2015 and 31st March 2016:
We owned 5,911 tenanted and 633 leasehold homes
We had these types of homes available:
We had 29 sheltered housing schemes across the district for people aged 60 and over
We owned 5,911 tenanted and 633 leasehold homes
We had these types of homes available:
No. of Bedrooms | No. of Tenanted Homes |
Bedsits | 228 |
1 Bedroom | 2155 |
2 Bedrooms | 1407 |
3 Bedrooms | 2070 |
4 Bedrooms | 47 |
5 Bedrooms | 4 |
7 Bedrooms | 1 |
8 Bedrooms | 1 |
We had 29 sheltered housing schemes across the district for people aged 60 and over
There were 15 places on our Board – 6 for tenants and 1 for a leaseholder
We had 133 members of staff (6 of these are fixed term contracts and 7 are agency workers) and 78 volunteers
Over the last year we have continued to focus on delivering thousands of improvements that were promised, in the run up to the end of our first five years – by the end of 31st March 2016, we had completed 97% of what we had planned, which was a total of 11,473 improvements!
As a community organisation, we are truly tenant-led, which means that our tenants and leaseholders inspire and influence the design, delivery and outcome of everything we do, in lots of different ways
We had 133 members of staff (6 of these are fixed term contracts and 7 are agency workers) and 78 volunteers
Over the last year we have continued to focus on delivering thousands of improvements that were promised, in the run up to the end of our first five years – by the end of 31st March 2016, we had completed 97% of what we had planned, which was a total of 11,473 improvements!
As a community organisation, we are truly tenant-led, which means that our tenants and leaseholders inspire and influence the design, delivery and outcome of everything we do, in lots of different ways
122 of our customers had chosen to become Red Kite members so that they have the right to vote on key decisions and the make-up of our Board, making a total of 740 members!
We made great improvements in some of our back-office processes and technology which has made our systems easier to use and quicker for us to access
We’ve significantly improved the way we use data about our homes and services through smart technology such as the Geographical Information System (GIS) that improves the speed in which we can respond to customer enquiries, as well as making intelligent decisions
We started our unique High Flyer programme that saw a new graduate start work with us, spending time with each area of the business to get a great understanding of our organisation – they will be on the programme for two years so that we can develop their talent and help plan their future with us as a leader
We launched a brand new website that is helping customers self-serve and use more online services to manage their homes – we’ve had great feedback about the new design and improved navigation. In the first five months alone, the number of page views increased by 11%, the average number of pages visited per
session has also gone up from 2.90 to 3.24, the average session duration has increased by 10% (an uplift of 15secs), and our bounce rate has decreased by 8% (this is the amount of people who leave after the first page they get to on the website, without viewing any others pages)
In September, we were ranked as the third most innovative social landlord in the UK, following a survey that was carried out by Inside Housing, in partnership with the Dolphin Index. (This is a unique method to quantify and visualise an organisation’s culture in order to determine how innovative, and how open to innovation, that business is). It was a great achievement that reflects our culture and approach to innovation in the workplace and is something we are really proud of
This year, we took Red Kite News online, moving to a digital way of sharing news which saved us more that £20,000 and gives us a way of actually seeing how many people read our news and what they find interesting
Our Chairman was awarded a British Empire Medal (BEM) in the Queen’s Birthday Honours List to mark her services to the community of High Wycombe – in particular social housing and her voluntary work as chair of Red Kite Community Housing
Sharing our exciting corporate journey to outline our focus for the future and our plans after we have delivered our promises, in terms of the following priorities:
- Building thriving communities - The services we provide and sponsor will inspire and improve the lives of our customers by creating opportunities, increasing independence and supporting social enterprises
- Knowing our customers - We will know what our customers want and we will deliver personalised services in a way that they choose. Our services will reflect our culture and values and do exactly what our customers expect
- Inspiring people - We will have really amazing talented staff and volunteers working for us and others waiting to join us
- Providing great homes - We will have new homes available for people in our local communities, with choices that make the best use of the properties and land available to us. We will provide a greater range of options for our customers to rent, lease or own a home
- Investing in resources - We will generate surpluses to reinvest in our communities, constantly reviewing the services we deliver to make sure we reduce costs and offer value. We will seek opportunities that include social enterprises
Exploring the potential of smart homes (a home equipped with lighting, heating, and electronic devices that can be controlled remotely by smartphone or computer), using new technology and providing digital services that will improve comfort and bring value for money savings
Having our In-Depth Assessment by our regulator, the Homes and Communities Agency (HCA)
Since day one and up until April 2016, we have reduced our costs by 11%. Despite the loss of rent restructuring, the RPI formula and additional 1% rent reduction, we have made more than £30million worth of savings in our Business Plan by delivering all of our promises under budget – this will really help to support building new homes
Our Board is responsible for having a clear picture of the way we spend our money and use resources, making sure that we deliver the best quality which offers great value for money
Performance monitoring reports are provided to the Board and to your Customer and Community Insight Group each quarter so they can keep track of our approach to Value for Money
We have a Value for Money Strategy and Action Plan that helps us share best practice with our teams so that everyone has a focus on getting the most out of the money we spend.
Jennie Ferrigno, Chairman of Red Kite’s Board
“Another year of immense change has come and gone, yet it has also been one of great achievement. A time of challenge and opportunity lies ahead. But in the midst of all the uncertainty there are important constants that we must not forget. Firstly, why we are in business and what we are here to do. We are here to realise the potential in our communities. We remain a community-based provider of homes and services; a business that knows and understands its customers, communities and local stakeholders. In particular, we will continue to provide homes to rent for those for whom alternative housing options are either unaffordable or unavailable.
Secondly, how we go about our business. We are and will remain a tenant-led business. We will continue to provide the means for tenants and leaseholders to shape our direction and determine what type of organisation we are and will be. Our focus now, more important than ever after the clear voting by millions on the EU referendum, is to listen to and articulate the views of our customers and not to adopt a ‘we know best’ approach or embrace government policy without challenge. And we will remain true to our values of partnership, respect, pride and creativity.
Thirdly, we are a successful business. We have completed another impressive year. We are on the verge of completing the delivery of the promises made to tenants five years ago, ahead of schedule, within cost and to the satisfaction of our customers. We have invested in social enterprise, creating training opportunities for young people; we have begun a fundamental shift towards delivering services digitally; we have reduced both rent arrears and the length of time it takes us to re-let empty homes; and we have reduced our annual management costs by £3,800,000.
Our success, and the strong foundations that we have built in just 5 years, have been recognised by our regulator, who awarded us “top marks” in their July 2016 review. So where do we go from here? We certainly are not complacent or satisfied with what we have done. Our new 5-year Corporate Strategy reaffirms who we are and what we are here for, but it also sets a new course. With the delivery of the transfer promises behind us and having built a financial capacity to invest in new homes, we are embarking on the development of desperately needed new homes for our communities. We will increase our investment in projects that create community benefit, including social enterprises. But most importantly, we want to inspire people; to realise their individual potential and the potential within communities. I cannot miss the opportunity to thank those who have made all this possible. I would thank my fellow Board members who have ensured that we remain true to our purpose and our values, especially Hazel Chandler, Sheelagh Jones and Jonathan Walton who have recently stepped down. And I must thank all our staff and the host of volunteers who work tirelessly to deliver our success, and all our partners too. So to the future; one in which our creativity, resilience and passion will be key to our continued success. And one in which we must continue to listen and respond to the views of our customers and communities”. Click to return